Google Apps Premier worth the money?
Posted by Michael Fri, 23 Mar 2007 09:40:20 GMT
I have about 5 Google apps mail accounts through different projects. Imapenguin is now enabled through Google Apps as well and is the only account with the premier option.
Today, the only account with the paid uptime guarantee has been down for an hour. All of my standard(and free) accounts are up.
I’m trying to figure out what I’m paying $50 a user for when all of my free accounts are available and everyone in my business, and all of our clients are waiting for email to come back up.
As a stark contrast, we had run our own Postfix/Dovcot email system for years up until a few weeks ago with really close to 100% uptime via very low maintenance.
It’s ironic that we switch to a paid outsourced system and now are enduring our longest downtime in years.
It seems to me that it is equally likely for a premier account to have downtime as a standard account, only that you should receive an initial response within 1 hour per the support terms (http://www.google.com/a/help/intl/en/admins/tssg.html) if you had contacted them.
We’re running tens of domains already for some months now (including pre GA) and I’m not aware of any mail downtime, plus on the few occasions we have contacted support they have been very responsive.